Introducing

MĀLAMA

REWARDS

Earn points when ordering your favorite products and redeem them for a variety of exciting rewards. Progress through each member reward tier to unlock exclusive benefits and more.

Not a member yet? Join now to start earning.

How It Works

Earn 1 point for every
$1 you spend

Receive 100 bonus
points after signing up

Celebrate your birthday
with a special gift

Earn points faster with
extra point days and when
purchasing select products

Refer-a-Friend and get
rewarded, plus a 329 card
renewal bonus

Members get access to
extra exclusive benefits

More Savings.

Say goodbye to spending requirements

Redeem your points for the rewards that YOU want

Receive a special birthday gift and personalized rewards

More Rewarding.

Earn more points on extra point days and select products

New referral and 329 card renewal bonuses

Unlock exclusive benefits and surprises in each reward level

More Easy.

View your point balance online, anytime, anywhere

Track your progress towards new reward levels

Mobile app for easy use and communications

The benefits of mĀlama

View our four reward levels and see how your benefits grow as you accumulate more points.

Use your points to redeem for available rewards.

New member signup bonus points.

Member discounts and savings.

Special birthday reward points.

Point multiplier events.

Use your points to redeem for available rewards.

Tier achievement bonus points.

Member discounts and savings.

Special birthday reward bonus points.

2x point multiplier events.

329 card renewal bonus points +250.

Early access to events.

Use your points to redeem for available rewards.

Tier achievement bonus points.

Member discounts and savings.

Special birthday reward bonus points.

2x and 3x point multiplier events.

329 card renewal bonus points +1000.

Early access to events.

Exclusive tier-only sales.

First access to new product launches.

Use your points to redeem for available rewards.

Tier achievement bonus points.

Member discounts and savings.

Special birthday reward bonus points.

2x, 3x and 4x point multiplier events.

329 card renewal bonus points +2000.

Early access to events.

Exclusive tier-only sales.

First access to new product launches.

Access to invite-only private events.

Surprise gifts and experiences.

Getting rewarded is Easy

1

Join Mālama Rewards

Join and download the app to create an account. View your point balance and track your progress towards the next reward level.

2

Start Earning

Earn points with every purchase and earn then faster on extra point days and select products.

3

Get Rewarded

Redeem your hard-earned points for the rewards that YOU want. No more spending requirements to redeem points.

Still Have Questions?

View our most frequently asked questions here.

PROGRAM OVERVIEW

Mālama Rewards is our tiered membership program that gives you the ability to earn points with every qualifying purchase and receive increased benefits as you progress through each reward tier. Your points can be redeemed for exciting rewards, like $1 medicated products, apparel, and accessories. Members can achieve reward tiers based on annual spend to unlock exclusive benefits and surprises along the way. It is free to join, and anyone who is a registered Noa Botanicals patient is eligible to participate.

As of October 5th, 2022 all current points earned in our old Pono Points program were transitioned to our new Mālama Rewards program. If you had 420 points in our old program, you continue with 420 points in our new program.

Points not showing correctly? Please email malama@noacares.com.

Based on your annual spending from October 5th, 2021 to October 5th 2022, you will be automatically placed in your qualified member tier. You will be eligible for that member tier status for all of 2022, plus one full calendar year after that.

You can sign up for Mālama Rewards in a couple of ways – all you need is a valid mobile phone number or email address to get started.

In-Store:
You can easily sign up during your next visit to any Noa Botanicals dispensary. Let a Product Specialist know that you want to join the Mālama Rewards program and they’ll get you set up.

Online:
You can also join online by creating your account here.
***If you are a current patient, please make sure you sign up for Mālama Rewards using the same mobile phone number and email address we have on file for you. This is how our system connects to POS and issues points for your qualifying purchases. Using a different mobile phone number or email address may result in missing points on your purchases. Ask a staff member for more information.

Your Mālama Rewards account can be accessed online or through a mobile app. Your account provides easy access to track your progress to the next reward tier, view your point balance, available rewards, purchase history, and special offers.

Online:
Click here to sign in to your Mālama Rewards account.

Mobile app:
Scan the QR code on your mobile phone to download the re:source app. The re:source app is the best way to experience Mālama Rewards. Activate push notifications for real-time updates so you never miss out on a special promotion, product drop, reward updates, and more. The messenger hub (exclusive to re:source app) keeps a history of all messages we’ve sent so you can always have access at any time. Available on Apple App Store and Google Play Store.

POINTS & REWARDS

You earn one point for every dollar you spend and there is no limit on the number of reward points you can earn. Please note, it may take up to 24 hours for points to be added to your account after a purchase has been made.

To redeem your points, simply let a Product Specialist know when you check out. They will pull up your available points and rewards for redemption. Points are deducted from your account balance at the time of redemption.

At this time, you may redeem one reward per visit.

Points are non-transferable and can be redeemed only by the patient associated with the Mālama Rewards account. Rewards must be redeemed in a single transaction.

Depending on how many points you have accrued, you may redeem them for exciting rewards such as $1 cannabis products, accessories, merch, and more. You can view available rewards by signing into your Mālama Rewards account here or visit any Noa Botanicals dispensary.

Points expire after 365 consecutive days of account inactivity (i.e., no purchases made at any Noa Botanicals dispensary). Plenty of time to save up for your favorite rewards!

Don’t worry, we will send you a text message 60 days and 30 days before your points expire.

Sign into your account here or log into the mobile app to view how many points you have available to enjoy.

If you accidentally redeemed a reward when you were not at a Noa Botanicals dispensary, email malama@noacares.com.

BENEFITS & MEMBERSHIP TIERS

Mālama Rewards has four membership tiers: Hoa (friend), Hānai (family friend), ‘Ohana (family), and The Kahu Circle (caretaker). To learn more about the benefits of each tier, click here.

Once you reach a certain annual spend total, you’ll progress to the next membership tier. Member tier status is determined annually, and a member must meet the requirements for a particular tier status each year or the status will not be maintained.

Member tier status is determined annually, and a member must meet the requirements for a particular member tier status each year or the status will not be maintained. Each year, a member has until December 31st to reach or maintain status. On January 1st, annual spend towards tier status will reset to zero.

To track your progress to the next member tier, log into your account through the mobile app or online here.

You will receive communications and invitations to participate in these experiences or opportunities via text message, mobile app push notification, or email.

TECHNICAL SUPPORT

Enter your phone number here and click on “Set up new PIN”. You will receive an email or text message to set up a new 4-digit pin code.

To edit your information, sign into your account here.

We recommend staying subscribed, so you never miss any special promotions, product launches, exclusive offers, and more. If you still want to unsubscribe, sign into your account to manage your communication preferences.

Email malama@noacares.com and we will be happy to assist you.

ADDITIONAL INFORMATION

Have questions that we didn’t cover here? Email us at malama@noacares.com.